Delivery & Returns

Delivery Policy

The customer is deemed to accept delivery of orders outside any specified time even before or in advance of expected delivery time upon reasonable notice given. Where delivery instructions have been directed by the customer to BG & J Williams to “Leave” product on a specified premise or address, BG & J Williams will take no responsibility for the order/product after delivery instructions have been followed and carried out. Proof of age on acceptance or signing of product on delivery is not required due to the terms and conditions accepted on the website by the customer on commencement of purchase on the Cricket Flat Website.

If you wish to query a delivery please contact us using the contact form.

Returns Policy

If you’re not fully satisfied with your wine, please contact BG & J Williams to discuss and arrange full 100% refund or an exchange of product. Please note the return of product will be at the expense of the customer where 15% of the total invoice price will be charged for handling.

The product must be returned in full saleable condition and in the original shipping carton. If product is returned by a customer without discussion and approval by BG & J Williams, this product will be returned to the customer or held at BG & J Williams offices for pick up at the customers expense.

We think that wine is all about fun. Wine is an indulgence, like chocolate or cheesecake and should bring something special into your life. We hand select each wine in store to find the best wines and the best value. It is our goal to make sure that our wines exceed your expectations and push the boundaries of your senses. Enjoy Responsibly.